Find quick answers below. If you still need help, visit the Support page to chat with our AI assistant.
Every member must pass a quick 18+ age check before they can match. The check is confidential, takes about a minute, and is never shown on your profile.
Yes. Your camera is required, but your identity is not. Wear one of five live face masks or blur your video and still match with anyone.
Your camera must be on to match, but you can hide your face with a live mask or full blur the whole time. Reveal your face only when and if you want to.
Usernames are set when you create your account and cannot be changed. Choose carefully when signing up.
Go to Settings and select Permanently Delete My Account. Type DELETE to confirm. This is irreversible — all your data will be permanently removed.
On the sign-in page, click Forgot Password and enter your email address. You will receive a link to reset your password.
Yes. Go to Settings and update your email address. You may need to verify the new email before the change takes effect.
Go to Settings, choose Change Password, enter your new password twice, and save.
Free, Standard and Premium. Free is fully random matching. Standard adds gender and country filters. Premium adds match categories and a verified-only toggle.
Standard lets you filter matches by gender and country. Premium includes everything in Standard plus preferred match categories and a verified-members-only toggle.
Yes. Standard and Premium members can filter by gender and country. Premium also adds match categories and verified-only matching. Free matching is fully random.
You can cancel your monthly subscription at any time. Cancellation takes effect at the end of your current billing cycle, and your membership stays active until then.
Visit the plans page to view, upgrade or cancel your subscription at any time.
Cancel anytime from your subscription settings. Your membership stays active until the end of the month you have already paid for.
Billing appears as PremiumMembers.club on your bank or card statement.
Yes. Free members get fully random one-to-one video matching with anyone online. Filters require Standard or Premium.
Tap Block during or after a call. You will never be matched with that member again, and they cannot contact you.
Tap Report during or after a call. The member is blocked and the report goes straight to our moderation team.
Our moderation team reviews the report. Accounts blocked by 20+ members in seven days are automatically restricted, and serious reports are reviewed by human moderators. The member is always blocked from matching you again.
Yes. Your 18+ verification is confidential and never shown publicly. Your email and contact details are private and never visible to other members.
Child sexual abuse material, content involving minors, hate speech, harassment, and any illegal content are prohibited and reported to authorities. Violations can result in immediate suspension.
No. Nothing is recorded without consent, and processed video stays on your device until you choose to reveal. Rollr.club has zero tolerance for non-consensual recording.
Five live face masks and a full blur hide your face in the video the other member sees. Your camera is required, but your identity is not.
No. Rollr.club is video chat only. Anyone who pressures you to meet face to face, send money or move to another app is breaking our rules — report and block them.
Yes. Every member must pass an 18+ check before matching. Anyone found to be underage is removed and reported to authorities.
Tap Roll and Rollr.club pairs you with a verified adult who is online right now, over a live one-to-one WebRTC video call. No swiping, no waiting.
Yes. Tap Skip to end the call and roll the next person instantly, any time you like.
Yes. Rollr.club offers to reconnect you with the previous member only when they are available and both of you accept.
No. Calls run over WebRTC in your browser. Tap Roll and the video connects instantly — no apps or downloads.
Make sure your camera is enabled, you have passed the 18+ check, and you have accepted the content policy. You must do all three before you can roll.
Pass the 18+ age check during setup. Identity verification is confidential and unlocks matching.
Just your username, avatar and a short intro. Your personal details stay private and are never visible to other members.
Yes. Edit your intro from your profile page. Keep it short — up to 200 characters.